Needlecraft

Fabric Retailers in Hemel Hempstead

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142 Cotterells
Hemel Hempstead
Hertfordshire
HP1 1JQ

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About

Trading Since

1968

Reviews

 

Miserable grumpy rude staff!

Service

Quality

Value

I am honestly sick of hoping this place will change! Years of the same miserable & often incredibly rude staff! They act like it's their living room & we customers are a nuisance, daring to go in there & spend our hard-earned money! I dealt with 4 different staff members today: I did get the occasional please or thank you, but it was said with such poor grace each time that it felt like an insult. Ladies, if you hate customers do much, why not leave?! Because you're ruining what should be a fun experience! You need to realise that modern haberdasheries offer more than choice - they offer friendliness, a nice atmosphere, warmth. This place is like stepping into an emotional freezer!

Ms emily Evers - 19/02/2019 | report this review

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Helpful and packed full!

Service

Quality

Value

Sweet place with a bundle of stock. The staff are very helpful and really know their stuff about crafts. I have made the most lovely things from the ranges of fabric they have and I also made my daughters prom dress with the advice of the ladies there. I have never been good at sewing but they combined together to help me understand and gave me a few tips. I could stay for hours here and probably spend a fortune! I have looked all over the place and there truely isn't another shop like this out there!

Maria Lewis - 18/07/2012 | report this review

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Good for emergencies

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Quality

Value

I do tend to order online as its much cheaper and Needlecraft is very over priced although in emergencies they have been a god send and the staff have always been helpful to me!

trudy jones - 07/09/2011 | report this review

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Strange place!

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Quality

Value

The stars are for the atmosphere, not the stock! The shop is well-stocked & is probably the best shop I've ever found for needlecraft products. It has a wide selection of wools & fabrics, plus accessories - although charging over £50 for a pair of pinking shears which I bought online for £14 is a bit cheeky! However, the atmosphere in the shop is very odd & the staff can be blunt to the point of being rude. The place is lit by flourescent strips & I felt odd after being in there just 5 minutes, so this may explain the staff's lackadaisical attitude. The lighting wouldn't cost much to change but would transform the atmosphere in there. Also, the place needs refreshing as it feels a bit grubby - although maybe a change of lighting would fix that too.

MS EVANS - 23/08/2011 | report this review

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Products and Services

We offer these services

  • Wheelchair access
  • Free Parking
  • Delivery Service
  • Customer Service / Helpline
  • Price Match
  • Money Back Guarantee
  • Exchanges
  • Emergency Call Out
  • Credit Card Payments

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